FREQUENTLY asked questionS
What is Autograph Render?Autograph Render is a command-line version of Autograph that does not have a graphical user-interface. It is only used to render existing projects on a different computer.
With Autograph Render, you can automate composition rendering by changing any composition parameters, including the format and any other custom parameters.
Where are you headed next regarding the development of Autograph?Our roadmap is not yet public but we will make sure to communicate about it in time, based on customer feedback.
How do I cancel my subscription?To cancel your subscription, please login to your account and click on the “Subscriptions” tab.
What happens when I cancel my subscription?If you purchased a monthly subscription, you can cancel your subscription at any time without any penalties.
If you purchased an annual subscription, regardless of the payment option (billed annually or monthly), you will be charged 50% of the remaining amount owed for the year.
Do you offer floating licenses?Floating licenses are available upon request for Autograph Studio. Additional charges may apply. Please contact our sales team at firstname.lastname@example.org.
Can I share my license?It is illegal to share your license with another user.
Your license is registered to a single device, however, if you wish to use it on another device, you may do so by deactivating your license and reactivating it on another device.
Note that Autograph offers the option to deactivate from your device automatically when quitting the software.
Do you offer a permanent license?Yes. Autograph Creator, Autograph Studio, and Autograph Render are all available to purchase with a permanent license. A permanent license is yours to keep and includes 12 months of updates. To receive another 12 months of updates, you have the option to pay a renewal fee equivalent to 1/6th of the original purchase price.
Will I get updates if I purchase a permanent license?A permanent license includes 12 months of updates. To receive another 12 months of updates, you have the option to pay a renewal fee equivalent to 1/6th of the original purchase price.
Another question? Contact us